236 commands across 16 categories. Click any command to expand its full documentation.
Prepare the ticket module through a resumable guided setup for department identity, staff, SLA, and panel settings, or use /website for more precise configuration.
List tickets in this server for admins with pagination of 50 tickets per page and an optional department filter.
List tickets visible to you. Members see their own tickets, while staff also see tickets in departments they cover.
Show details for the current ticket channel, including status, priority, ownership, timing, and participants.
Search tickets visible to you by ticket id, subject, opener name, tag, mention, or user id.
Show ticket stats for tickets visible to you, including open, closed, owned, claimed, urgent, and overdue counts.
List the ticket panels configured in this server with their channel, routing count, mode, and state.
Add an internal staff note to the current ticket. Staff only.
Show the stored history for the current ticket.
Release the current ticket claim. Staff only.
Add a member to the current ticket. Staff only.
Remove a member that was added to the current ticket. Staff only.
Rename the current ticket channel. Staff only.
Assign the current ticket to a department staff member. Only staff with the department assign permission can use it.
Block a user from opening tickets anywhere in this server. Applies to slash, panel, button, and select ticket opens.
Remove a user from the server ticket blacklist so they can open tickets again.
Transfer the current ticket to another department. Only staff with the department transfer permission can use it.
Create a support ticket in a configured department when the server plan and ticket module allow it.
Close the current ticket. The opener or ticket staff can use this inside a ticket channel.
Lock the current ticket so the opener and added members cannot send messages.
Unlock the current ticket so the opener and added members can reply again.
Claim the current ticket as a staff member.
Change the current ticket priority as staff when the department allows staff priority changes.
Set ticket tags from the department tag list, or clear them. Staff only and only when tags are enabled for the department.
Override the current ticket SLA target with a duration like 30m or 2h, or clear the override.
Get a temporary transcript link for a ticket. Only the ticket owner, server admins, or department staff can fetch it. The link expires after 6 minutes.
Delete one ticket by id or remove all stored tickets for the server. This also clears linked ticket resources.
Show the active ticket departments you belong to through direct membership or staff roles.
Add a member to a ticket department direct-members list.
Remove a member from a ticket department direct-members list.
List all active ticket departments in this server.
