Refund Policy
Fair, transparent, and human. We want every customer to feel confident purchasing Strom — and supported if something goes wrong.
Overview
At Strom, we want you to be completely satisfied with your subscription. This Refund Policy explains when and how you can request a refund, what qualifies, and how long it takes to process.
We've kept this policy clear and fair. If you have any doubts, reach out to our billing team before purchasing — we're happy to answer questions.
Full refund within 14 days, no questions asked
Unused months refunded after the 14-day period
Refunds processed within 5–10 business days
Refunds denied if ToS was violated
Refund Eligibility
Refund eligibility depends on your plan type and when you request the refund relative to your purchase date. The following table summarises every scenario:
The 14-day window is calculated from the date of the initial charge, not from when you added the bot or activated features. Check your receipt email for the exact timestamp.
Non-Refundable Items
The following are explicitly excluded from our refund policy regardless of timing:
If your account is terminated due to a violation of our Terms of Service or Acceptable Use Policy, no refund will be issued.
Plans purchased at a discounted rate through a promo code, coupon, or special offer are non-refundable unless the 14-day window applies.
On monthly plans, any billing period already in progress is non-refundable. You retain access until the period ends.
Refunds are not issued for features that were temporarily unavailable due to maintenance or outages unless the outage exceeded 72 consecutive hours.
Strom charges in USD. Any losses due to exchange rate fluctuations or foreign transaction fees charged by your bank are not our responsibility.
How to Request a Refund
Requesting a refund takes less than 2 minutes. Follow the steps below and our billing team will handle the rest.
Gather your details
Have your order confirmation email ready. You'll need the transaction ID, the email address on your account, and your Discord User ID.
Contact billing support
Email us at billing@Strom.gg with the subject line "Refund Request — [your transaction ID]". Include your reason for requesting a refund.
Email billing teamReceive confirmation
Our team will respond within 1 business day to confirm whether your request is eligible and initiate the refund if so.
Refund processed
Once approved, the refund is sent to your original payment method. It typically appears within 5–10 business days depending on your bank.
Do not initiate a chargeback with your bank before contacting us. Chargebacks result in immediate account suspension and may incur additional fees. We resolve all legitimate disputes directly.
Processing & Timelines
Once a refund is approved, processing times vary by payment method. All timelines are measured from the date of approval, not the date of your request.
If you haven't received your refund after the maximum stated timeline, please contact us at supports@strombot.com with your transaction ID and we'll investigate with the payment processor.
Cancellations & Downgrades
Cancelling or downgrading your plan is different from requesting a refund. Here's how each works:
- Takes effect at end of billing period
- You keep access until the period ends
- No partial refund unless within 14-day window
- Bot stays in your server until you remove it
- Data retained for 30 days after cancellation
- Takes effect at end of billing period
- Lower-tier features apply from next cycle
- No refund for price difference
- Servers over free-tier limit become read-only
- Premium data (analytics, logs) archived 90 days
To cancel or downgrade, visit your billing dashboard or email supports@strombot.com.
Disputes & Chargebacks
We take all billing disputes seriously and resolve them fairly. Before contacting your bank, please give us the opportunity to make it right.
Email billing@Strom.gg. We respond within 1 business day and resolve most disputes in 2–3 days.
If we haven't resolved your issue within 7 days, you may then contact your bank or payment provider.
Filing a chargeback without prior contact will result in immediate account suspension pending investigation.
Fraudulent chargebacks are reported to payment processors and may result in a permanent ban from Strom services.
Special Circumstances
We recognise that life happens. Outside the standard policy, we may issue refunds at our sole discretion in the following situations:
- Extended service outage exceeding 72 consecutive hours that materially impacted your use
- Accidental double-subscription where the same plan was purchased twice within 24 hours
- Death or serious illness of the account holder (documentation required)
- A billing error on our end resulting in an incorrect charge
- A significant feature was removed that was the primary reason for your subscription
Discretionary refunds are reviewed case-by-case and are not a guarantee. To request consideration, email billing@Strom.gg with full details and any supporting documentation.
Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. For material changes, we will notify active subscribers via email.
The policy in effect at the time of your purchase applies to that purchase. Updated policies apply to subsequent purchases made after the effective date of the change.
Contact Billing
For all refund and billing questions, reach out through any of the channels below. Include your transaction ID for faster resolution.
Still have questions?
Our billing team responds within one business day. We'd rather sort it out than lose you as a customer.