Full-timeRemote0–1 years
Customer Support Specialist
Help premium customers succeed with Strom Bot through fast, friendly support.
Apply nowTBD
About the role
You will be the human behind our support tickets — diagnosing issues, writing clear answers, and turning frustrated users into fans. You will also help shape our help docs and FAQ.
What you'll do
- Resolve support tickets across billing, setup, and bug reports
- Reproduce issues and escalate clear, detailed reports to engineering
- Write and maintain help-center articles and FAQs
- Spot recurring problems and suggest product improvements
- Maintain high CSAT and fast response times
What we're looking for
- 1+ years in customer support or a similar role
- Excellent written English and a patient, friendly tone
- Strong troubleshooting and problem-solving skills
- Comfort with help-desk tools and basic technical concepts
- Familiarity with Discord and bots
Nice to have
- Experience supporting a SaaS or subscription product
- Basic understanding of APIs and webhooks
- Technical writing experience
Perks & benefits
Competitive salary and equity
Fully remote with flexible hours
Free Strom Bot Ultra
Clear growth path into senior support or QA
Generous paid time off
How to apply
Hit the apply button to reach our team on Discord. Tell us why this role excites you and share anything that shows your work — a portfolio, GitHub, servers you run, or projects you're proud of. We read every application.